Game Hive Corporation Job Board

Community Support Specialist
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Introduction

The Hero Profile

We are looking for an enthusiastic Community Support Specialist to join the Hive!

The Community Support Specialist liaises and acts a voice for Game Hive and our player community. You:

  • Thrive in fast-working, team-based environments
  • Believe in the importance of excellent game experiences
  • Are excited about gaming, tech and the mobile space
  • Love to communicate and get things done!

Position

What you’ll be doing

  • Respond and address player problems & bug reports through our online support system and ticket channels
  • Engage in support tickets quickly in a detail-oriented, high-quality and empathetic manner
  • Report game defects and work with game developers to identify the root of bugs
  • Investigate reports of unauthorized transactions and refunding purchases
  • Communicate the status of bug corrections and all related information to those involved (i.e. immediate supervisor, development team, community manager)
  • Liaise the information to the appropriate departments so that they can respond accordingly: bugs to quality assurance, new ideas to product development, messaging effectiveness to marketing, frequently asked questions as noted, and identifying user generated content

  • Proactively share gained knowledge with team members
  • Review game forums and our existing communities to document live game issues
  • Assist in maintaining social media presence on all of our existing platforms
  • Collaborate with Community Manager in writing blog posts and game development logs
  • Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience

Required Skills

Max Level Skills (Requirements)

  • 2+ years of online community management, and customer support or customer service experience (preferably in a tech-based environment)
  • Exceptional interpersonal and both verbal and written communication skills
  • Community management experience including managing player forums and emails
  • Experience writing and scheduling blogs, newsletters, and wikis
  • Excellent understanding of various social media channels and appropriate content for marketing on them
  • Outstanding leadership and communication skills
  • Ability to work analytically and creatively in a demanding (but fun!) team-focused environment

Bonus Points:

Good to have, but not required

  • Passion for innovative casual games in the mobile space
  • Previous experience in a startup environment
  • Knowledge of Game Hive titles
  • Bachelor’s degree, college diploma or equivalent experience

Company

Game Hive is building a new generation of casual mobile games. A people-oriented studio, we are dedicated to creating games that tap into what engages you - our player! At Game Hive, we look towards innovation, invention and all-around epic-ness in not only our games, but also the people behind them. This is an opportunity to join a rapidly growing company, alongside a veteran team, working on some of the most popular titles in the mobile space.

Perks

  • Continuously build games that you make serious impact in!
  • Competitive salary and bonus structure
  • Comprehensive health and dental benefits package
  • A learning fund for your professional development
  • A fun, collaborative, feedback-focused, no-BS environment
  • Regular paid team lunches, events, and other fun outings
  • Great central office location with all the snacks and drinks you can consume

Know someone who would be a perfect fit? Let them know!